Apple says fix for iOS 6.1 Exchange bug coming soon, offers temporary workarounds

The-Best-Platform-For-BusinessWe told you earlier this week that Microsoft published a new support document to address the “continuous loop” exchange bug on iOS devices running iOS 6.1. The company recommended a number of workarounds, such as blocking or throttling users on iOS 6.1 devices, while it worked with Apple to find a permanent fix. Apple confirmed on Thursday that it has “identified a fix and will make it available in an upcoming software update.”

Apple also provided some temporary solutions for users while they wait for the software update fix. Apple recommended users avoid the problem entirely by “not responding to an exception to a recurring event” on devices running iOS 6.1, and it suggested users disable and re-enable the Exchange calendar using the following steps:

Author Ad Placeholder
Will only appear on redesign env.

    1. Go to Settings > Mail, Contacts, Calendars
    2. Select the Exchange account from your Accounts list.
    3. Turn the switch for Calendars to OFF.
    4. Wait ten seconds.
    5. Turn the switch for Calendars back to ON.

Microsoft said earlier this week that it is working with Apple to resolve the issue and recommended customers “open an Enterprise Support case with Apple.” You can view Microsoft’s support document and suggested workarounds here.

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel



Avatar for Jordan Kahn Jordan Kahn

Jordan writes about all things Apple as Senior Editor of 9to5Mac, & contributes to 9to5Google, 9to5Toys, & He also co-authors 9to5Mac’s Logic Pros series.