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Apple’s new internal iPhone battery repair policy: even counterfeit batteries retain warranty

Yesterday we reported on the news that Apple recently started performing repairs on iPhones with third-party batteries. Now we’ve gotten a look at the official repair guide that details how Apple will handle repairs with non-original batteries.

The new repair document seen by 9to5Mac states at the outset that customers using third-party batteries in Apple devices may still be eligible for warranty service. However, if the non-original battery has caused the problem or device damage, customers will have to pay the out of warranty cost for a repair or replacement.

But in the case that Apple determines the third-party battery hasn’t caused the issue a customer is looking to have resolved, the non-Apple part shouldn’t change the service and warranty eligibility.

Notably, non-Apple parts are defined as third-party batteries as well as counterfeit batteries. This is certainly helpful for customers who unknowingly purchased a non-Apple battery.

The document does note that if an iPhone or other Apple device has a third-party enclosure, logic board, microphone, Lightning port, volume buttons, TrueDepth camera system, and more, repairs will be denied.

Another detail is that if the repair attempt for a device with a third-party battery fails, customers will have to pay the out of warranty cost.

Back in 2017, Apple opened up repairs for iPhones with third-party displays. Apple’s move to include third-party batteries in its repair process will surely be welcomed by customers and groups like iFixit.

However, as mentioned yesterday, some have safety concerns about servicing devices with third-party batteries. The French Confederation of Democratic Labour issued a statement on Twitter yesterday criticizing that Apple made the move without consulting with French authorities.

What do you think? Is this a consumer friendly, and smart move by Apple? Or does it complicate the repair process and pose safety risks for the company’s technicians? Share your thoughts in the comments below!

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Avatar for Michael Potuck Michael Potuck

Michael is an editor for 9to5Mac. Since joining in 2016 he has written more than 3,000 articles including breaking news, reviews, and detailed comparisons and tutorials.