Apple Card stops working on Amazon for some, fix in the works [U]

A curious issue is affecting Apple Card users when it comes to using the credit card at Amazon. Some are reporting that not only is Apple Card not working at the retail giant, but it’s also disappearing from their saved payment options.

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Update: An Amazon spokesperson shared the following statement with us: “We are aware of this technical issue and are actively working to resolve it as soon as possible.”

Meanwhile, another 9to5Mac reader reached out and shared a screenshot of a chat with Apple support that said they are also working with Amazon on a fix: “We are aware that Apple Card users are unable to make purchases at Amazon. This issue is specific to Amazon and we are working to resolve it.”

Brought up by reddit user Horse_Dad2, Amazon is having trouble with Apple Card as a payment method. They mention they’ve been using it successfully up until today but it was automatically removed from their Amazon payment options.

Horse_Dad2 also notes that Amazon kicks out an error message when trying to re-add the card. It’s hard to tell what’s really going on at this point, but an Amazon support rep said it had to do with Amazon interpreting Apple Card numbers as Apple Pay:

When I finally got someone from amazon on the phone, I was told that it was because their systems are starting to recognize the card number as Apple Pay, and amazon does not accept Apple Pay.

Others on reddit confirmed they’re seeing the same problem.

Just checked as well. My Apple Card has been removed from my Amazon Wallet. Tried to re-add it and getting this error
There was a problem. We’re sorry, we weren’t able to save your credit card information. Please enter it again or try using another form of payment.

Another added: “Same here- I used mine Wednesday and now it’s gone from my saved payments in Amazon.”

Here at 9to5Mac, we’re seeing the same problem, however, it may not be an issue across the board as one of us isn’t seeing the issue (at least for now).

Are you seeing the issue with Amazon? Let us know in the comments below!

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Avatar for Michael Potuck Michael Potuck

Michael is an editor for 9to5Mac. Since joining in 2016 he has written more than 3,000 articles including breaking news, reviews, and detailed comparisons and tutorials.