COVID-19: Which Apple Stores have reopened?

On March 13, 2020, Apple closed all of its retail stores outside of Greater China in an effort to slow the spread of COVID-19. As regions around the world eased and imposed new restrictions, Apple reopened stores with additional safety procedures and temporarily reclosed other locations. In the US, each state responded differently to the virus, which may leave you wondering: is my Apple Store open?

Apple monitors local health data and government guidance to determine when individual store locations can safely reopen, and has detailed its comprehensive safety measures in an open letter to customers. Health and safety procedures vary slightly from store to store based on local policies. In regions where Apple Stores have reopened, the company is focusing on order pickup and Genius Bar support. Apple encourages customers to continue shopping online with the Apple Store app, as some locations may be open for shopping appointments or Express storefront service only.

Apple Stores in the US initially began reopening on May 11, 2020. Many locations have closed and reopened again since June 2020 due to local COVID-19 outbreaks. If you need to visit an Apple Store during the pandemic, we’ve created a simple guide with just the key information you need to know about the new experience. To book a one-on-one shopping appointment, visit Apple’s website or the Apple Store app.

*Note: This page has been archived as of June 15, 2021 and is no longer updated.

Is My Apple Store Open?

Tap the arrow ➡️ icon on the map below to view which Apple Stores have reopened and which will reopen soon.

• Red ◆ pins mark closed stores
• Green ● pins mark open stores

Note: some locations may be limited to Express pickup of online orders or shopping appointments.

[googlemaps https://www.google.com/maps/d/embed?mid=1O0DUn7ZyGazzq3oRu8KgvPR85prORpxa&w=960&h=560]

Which Services Are Available At My Apple Store?

Tap the arrow ➡️ icon on the map below to view the service model offered at your local Apple Store.

• Rocket 🚀 pins mark open Express storefronts
• Red ● pins mark closed stores
• Green ● pins mark stores open by appointment

View the chart below to learn the differences between each service model.

[googlemaps https://www.google.com/maps/d/u/0/embed?mid=1CCoHeJn1pbmXqLWmR_0Gle8a0ta65fNO&w=960&h=560]

UPDATED JUNE 15 2021

🛍 Know Before You Go
Face masks may be required.
You may need a health screening at the door.
Maintain a 6-foot distance from others.
Shop online for easy pickup.
Some stores may offer appointment or storefront service only.
All open locations offer Apple Pickup.
🦠 COVID-19 Procedures
🏙 Store reopenings are determined city by city.
📉 Government direction and health data factor into each reopening.
⏰ Customer occupancy has been reduced.
🎨 In-person Today at Apple sessions have been paused.
🧹 Every store cleaned thoroughly.
🧽 Genius Bar products are cleaned on intake and customer return.
👥 Physical distancing is encouraged.
🌤 Comprehensive mental health resources are available to all employees.

📍 Apple Store Service Models

Apple temporarily modified the services offered at its stores

for customer safety and convenience.

Most US stores offer one of the following service models:

🏬 In-Store Service & Sales

You are welcome inside for appointments and shopping while maintaining physical distancing guidelines. Store hours and customer occupancy may be reduced.

🚪 Storefront Service & Sales

Online orders, prescheduled Genius Support, and one-on-one shopping appointments may be available at Apple’s door. Walk-in support and shopping will return soon.

🕒 Express

Online order pickup and prescheduled Genius Support appointments are available at an Express storefront at or near Apple’s door. In-store shopping appointments and walk-ins are unavailable.

Check below the hours section on your local store’s webpage

to see if modified service is offered.

🗓 Curbside

If you have the option to schedule Curbside pickup, you’ll be asked to provide contact information. Before your appointment, an Apple Specialist will contact you with directions.

🗓 Upcoming Apple Store Reopenings
‎‎

🔗 Resources
Follow along on Twitter for daily Apple Store news.
	Apple Store App ➞ shop online, skip a temperature check
	Apple Support App ➞ troubleshooting tips, Genius Support
	Apple Store Online ➞ links to every Apple Store service
	Shop with a Specialist ➞ book a one-on-one appointment
	Temporary Retail Store Closure FAQ ➞ policies and procedures
	Apple’s Reopening Approach ➞ a letter from Deirdre O’Brien
	Delivery and Pickup ➞ no-contact delivery info
	Apple Store Hours ➞ check special hours for your local store
	Today at Apple at Home ➞ quick and fun creative projects

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