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Apple Pay victim of its own success in China as gradual rollout leaves many complaining they can’t register cards [U]

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Update: Apple has since informed us that the comment by a local representative was not an official statement and has been mistranslated from the Chinese by Caixan. The correct information is that the ability to add cards was being made available on a rolling basis throughout the day. 

With many Chinese iPhone owners reporting they they are unable to register for Apple Pay, an Apple spokesman representative has said the issues are due to too many people trying to sign-up a planned gradual rollout throughout the day. Mashable reports that 38 million bank cards had been linked to Apple Pay by 5pm on launch day, 10M of them registered within the first hour.

Chinese site Caixin cited one example.

“It kept telling me the phone ‘cannot connect to Apple Pay’ or the verification for the card is not available when I was linking a bankcard,” said Duan Ge, a 31-year-old employee of a film production company. Duan said he managed to link his debit card after about 30 minutes of trying, but later when he tried to register another credit card, he “could not even open the app.”

Some had feared that Apple might face an uphill battle in persuading Chinese nationals to use the service, for two reasons …


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Apple gearing up for rollout of Apple Pay to China with $13M investment

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Apple is one step closer in its plans to take Apple Pay into the company’s second-largest market, China. The WSJ reports that Apple has created a company in the Shanghai free-trade zone specifically to operate its Apple Pay business in the country, and seeded it with $13.4M of capital.

The Apple Inc. entity, named Apple Technology Service (Shanghai) Ltd., was registered in the city’s free-trade zone on June 10, according to the Shanghai government’s company-registration database. Its business operations include technical consulting, services and system integration in the field of payments, the database showed.

With China already a bigger market for Apple than Europe, and looking set to overtake the USA in size, the potential for Apple Pay in the country is huge. Mobile payment is already widely accepted in China, with more than 300 million people using Alipay, the mobile wallet service created by ecommerce giant Alibaba … 
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Apple Pay China expansion reportedly stalled by ChinaUnion, regulators

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We learned last fall that Apple plans to bring Apple Pay to China by partnering with UnionPay. Code found within iOS pointed to Apple preparing its mobile payment service for China while MarketWatch reported Apple was working on a deal with the institution. Several months later, however, MarketWatch now reports that Apple is “struggling with its relationship with UnionPay,” adding that Apple has not yet established an agreement it hoped to reach by March.
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Alipay updated w/ Touch ID amid talk of potential Apple-Alibaba partnership

Apple CEO Tim Cook, speaking at the Wall Street Journal: Digital conference in October, claimed that he would be entering discussions with Jack Ma, executive chairman of Alibaba, about a potential partnership with the Chinese e-commerce company. It was speculated at the time that any partnership would likely be centered upon the integration of Apple Pay and Alipay for mobile payments on Alibaba, Taobao and Tmall.

Amid the speculation, China Daily was first to report that Alibaba has updated its Alipay app for iPhone and iPad today with Touch ID support. Alipay users with an iPhone 5s, iPhone 6 or iPhone 6 Plus will now be able to use their fingerprint instead of a password when making mobile payments on the latest version of the app, which is a step closer to the way that Apple Pay works in the United States.
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Possible Apple-Alibaba partnership could lead to greatly accelerated rollout of Apple Pay in China

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The potential partnership between Apple and Chinese ecommerce giant Alibaba could facilitate a far more rapid rollout of Apple Pay in the country than if Apple goes it alone, suggests a piece in the WSJ. Tim Cook first revealed that he was in talks with the company at the WSJ Digital conference last month.

One possible scenario is for Alibaba’s financial affiliate, which owns the Alipay electronic-payment business in China, to provide back-end services for Apple’s Apple Pay payment system, allowing iPhone users to pay with Apple Pay using the money from their Alipay accounts, Mr. Tsai said.

Such an arrangement would be significant for two reasons … 
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