Apple expands social media presence with new @AppleMusicHelp Twitter account to answer support questions
Apple is continuing to expand its presence on social media services, today launching a brand new @AppleMusicHelp Twitter account to answer queries and support questions live over Twitter related to its Apple Music service. The account is manned each day of the week from 6 AM – 8 PM Pacific Time. Apple representatives will watch the account’s mentions timeline and try to help resolve people’s problems. The service is completely free, but the account will only help with Apple Music-specific questions. The company directs customers to the normal support pages for information or help with other Apple products.