Apple support communities Stories August 27, 2018

Users currently unable to access Apple’s Support Communities website [U]

UPDATE: The site seems to be back online and fully functional again.

Anyone trying to visit Apple’s Support Communities this evening will are being hit with an error message noting that Apple is updating its forums and “will be back shortly.” Some users are able to access the site intermittently.

Apple support communities Stories October 29, 2013

Creative Commons co-founder accuses Apple of censoring support forum posts

Copyright lawyer and Creative Commons co-founder Lawrence Lessig has accused Apple of censoring forum posts in which iPhone users experiencing wifi problems after upgrading to iOS 7 were advised to seek replacement under warranty.

I noted LouLou71’s comment had been deleted. So I reposted it — noting I had thought his comment [that Apple had deleted his earlier post] was a bit paranoid, but anyway, his information was certainly valid. Imagine if we had the same warranty rights in America that Europeans have in Europe!

But then, to my utter(ly naive) astonishment, Apple removed my comment …

LouLou71 is the username of a British iPhone owner who had posted the following:

Before I have another post removed I urge all those affected with wifi issues to exercise your rights as I have done as published on apples vet own website.

There are far too many of us affected for this to be a coincidence or consumer caused problem, I had a 16gb white 4s purchased in July 2013 and wifi was completely greyed out no matter what fixes I was advised to try.

I have been successful in my claim and am now in receipt of a brand new iPhone 5, this was provided to me by the phone shop I signed my O2 contract with last year.

Good luck and persevere

Lessig reposted it, and says his post was also removed by Apple, and that the company emailed him to say it had done so “because these posts are not allowed on our forums.”

Lessig was Aaron Swartz’s lawyer, the Reddit partner arrested on fraud charges after making available academic journals downloaded from the JSTOR digital library. Although Swartz had legitimate access to the library, it was alleged that he broke the law in making them freely available online. Swartz committed suicide two days after a plea deal request was denied.

We have asked Apple for a comment and will update if we get a response.

Apple support communities Stories March 7, 2013

Growing number of iCloud users experiencing Mail delivery errors

Apple appears to be experiencing issues with its iCloud Mail service today, as a growing number of users report receiving a delivery error message from for every email received (as pictured above). Most users report still being able to receive emails but also receiving the above error report for each email, while others claim the problem is only happening on specific accounts. An Apple support thread has been started with an increasing number of posters experiencing the same issue since this morning.

Reason: Error in sieve filter: Notify mailto: recipient is not a valid address Action: delivered Status: 2.0.0 (Error in sieve filter: Notify mailto: recipient is not a valid address).

There are also several users on Twitter complaining of the same error, but Apple ha yet to update its system status page to reflect the problems with Mail.

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