Research firm claims Apple’s customer service performance fell dramatically in Q2 2015
According to a new report out of market research firm StellaService, Apple’s customer service took a turn for the worse during the second quarter of 2015. The firm, who develops its data by tracking and evaluating online retailers on a daily basis, claims that Apple is now ranked 25th in terms of customer service among the companies it profiled. Retailer L.L.Bean ranked first, while Apple retail head Angela Ahrendts’ former company Burberry ranked 7th. In the “electronics/media” category, however, Apple was the only surveyed company to place.