issue

Four 'issue' stories March 2013 - July 2014

Last week’s MacBook Air firmware update reportedly failing to install for some, leaving users with bricked machines

Mike Beasley Jul 22 2014 - 4:31 pm PT

Apple released an EFI firmware update (version 2.9) for the mid-2011 MacBook Air last week to address problems the computer could have while waking from sleep, but recently users have started to report on the company’s support forum that the software was failing to install on their machines, and in some cases leaving them with completely non-functional computers, as first noted by MacRumors.

While some users report that their MacBook Airs shut down for several hours only to suddenly spring back to life, others claim that their machines still won’t startup. In other cases, users are finding that the Mac App Store prompts them to re-install the update over and over. So far there aren’t any reports of a successful resolution to the issue, even through AppleCare channels.

If you haven’t already installed the update, it may be best to sit this one out until Apple has fixed whatever problem seems to be plaguing users at the moment.

Apple says fix incoming for 13-inch Retina MacBook Pro trackpad & keyboard issues, offers interim solution

Mike Beasley Oct 30 2013 - 4:52 pm PT

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Apple has published a new support article detailing an issue with some new 13-inch Retina MacBook Pros that debuted alongside the iPad Air earlier this month. The issue can lead to the computer’s keyboard or trackpad becoming unresponsive.

There have been numerous reports of the issue in a 67-page thread on the Apple support forums. Apple’s statement:

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Apple confirms iPhone 5s battery life affected by manufacturing issues in some units

Mike Beasley Oct 29 2013 - 5:24 pm PT

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<a href="http://www.ifixit.com/Teardown/iPhone+5s+Teardown/17383">Image via iFixit</a>

Apple has confirmed to The New York Times that a “very limited” number of iPhone 5s units could experience shortened battery life as the result of a manufacturing problem.

“We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life,” said Teresa Brewer, an Apple spokeswoman. “We are reaching out to customers with affected phones and will provide them with a replacement phone.”

The exact number of affected units is not clear, but the statement is said to imply that the number is in the few thousands range. Apple sold 9 million iPhones total over its opening weekend. The NYT notes that a manufacturing problem does not equal a defective battery, so it is unclear what the actual source of the issue is.

Affected users can expect to be contacted by Apple soon and will be issued a replacement phone.

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Preview the first chapter of the official Steve Jobs manga series available today

Jordan Kahn Mar 25 2013 - 6:24 am PT

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An officially licensed Steve Jobs manga comic series from artist Mari Yamazaki is set to hit shelves today as part of the May issue of comic anthology Kiss, and now a preview of the first chapter has made its way online. Crunchyroll.com pointed us to the preview of the series based on Walter Isaacson’s Jobs biography now available on Yahoo Japan. It can also be viewed below: