Uber Stories March 17, 2021

UK Uber drivers get minimum wage, holidays, and pensions – with a big catch

UK Uber drivers will be paid at least the National Living Wage of £8.72 ($12.12) alongside holiday pay and pension contributions. The company made the announcement a month after a court ruling decided that Uber drivers in the UK are employees, not self-employed contractors, as the ride-sharing company had claimed …

Uber Stories September 28, 2020

Uber’s London license restored by court; says safety issues resolved

We’ve this morning seen Uber’s London license restored by a court ruling, allowing the app to continue operating after a 2017 ban was overturned …

Uber Stories July 6, 2020

Uber buying Postmates after failing to acquire GrubHub to boost food deliveries [U]

Update: The deal is now official. Full statement below.

Rumors about Uber buying Postmates have been confirmed by a new report today, which says that the deal has been agreed and is set to be officially announced shortly …

Uber Stories May 13, 2020

Uber set to enforce mask requirement for drivers and riders starting May 18

Uber has finalized some new rules to keep both its drivers and riders as safe as possible during the coronavirus pandemic. The changes that take effect on May 18 will see masks being required and more in the US, Canada, parts of Europe, India, and more.

Uber Stories December 6, 2019

Uber safety report: 9 murders, 58 crash deaths, and 3,045 sexual assaults

The first-ever Uber safety report has revealed an alarming number of serious and fatal incidents in 2018. These include nine murders, 58 people killed in crashes, and 3,045 people sexually assaulted…

Uber Stories November 25, 2019

Uber loses London licence (again) but continues operating for now (again)

If ‘Uber loses London licence’ seems like old news, that’s because it’s the second time it’s happened. And, just like last time, Uber service will continue uninterrupted for now…

Uber Stories November 21, 2019

Privacy concerns voiced as Uber videos and audio records some rides

Privacy concerns have been raised as it was revealed that Uber videos and audio records passengers on some rides…

Uber Stories September 24, 2019

Uber’s London license expires tomorrow, extended for just two months

Uber’s London license expires tomorrow and has been extended by regulator Transport for London for just two months…

Uber Stories September 17, 2019

New York Uber drivers are being locked out of app at times of low demand

New York Uber drivers are being locked out of the app at times of low demand, in order to comply with new regulations in the city…

Uber Stories August 6, 2019

Uber and Lyft admit they cause more city-center congestion than predicted

A report jointly commissioned by Uber and Lyft has revealed that ride-sharing companies create significantly more city-center congestion than they’d predicted…

Uber Stories July 22, 2019

Inside the sometimes shocking world of food delivery apps

If you’ve ever used food delivery apps like Postmates or Uber Eats, there’s another side to the convenience we enjoy as customers: the low-paid, high-pressure, and sometimes shocking world of the workers responsible for the deliveries…

Uber Stories June 6, 2019

Uber Copter flying service starts next month, but you probably can’t use it

Uber has announced that it is making a start on its long-promised aerial ridesharing service with Uber Copter, launching on July 9 …

Uber Stories April 17, 2019

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Uber announced today that it is adding Apple Pay support to its food delivery Uber Eats service. While Apple Pay has been available in the Uber ride-sharing app for several years, it was notably missing from the Uber Eats counterpart.

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Uber Stories April 11, 2019

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Uber today officially filed for its IPO, revealing in regulatory documents that it generated $11.27 billion in revenue during 2018 with an overall loss of $1.85 billion. In the filling, Uber also outlined its competition, citing Apple as both a competitor and a company on which it heavily relies.

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Uber Stories March 27, 2019

Uber’s monthly subscription Ride Pass coming to more US cities, from $15/month

Uber has announced that it is bringing its monthly subscription service Ride Pass to more US cities, including Dallas, Las Vegas, New York and San Diego, with prices starting from $15/month …

Uber Stories March 5, 2019

Uber Rewards now available in all US cities, rewarding loyalty with perks and credits

Uber Rewards, a loyalty program which launched in nine US cities in November of last year, has now gone live across the USA …

Uber Stories November 14, 2018

New Uber Rewards program offers points, car upgrades, flexible cancellations, more

A new Uber Rewards loyalty program has been announced today, offering rewards points which convert to Uber Cash credits – as well as a range of other benefits which kick in at different tiers …

Uber Stories September 6, 2018

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Ride-sharing service Uber is plotting a wider expansion into bike, scooter, and car rentals. Today, the company has revealed how it will integrate support for the various different transportation methods into its iOS app.

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Uber Stories September 5, 2018

Uber rider rating under 4? You may soon be banned from the service …

While you’re encouraged to rate your Uber driver at the end of each ride, not everyone is aware that your drivers also rate you. And if you have an average rating of less than four, that may spell bad news …

Uber Stories August 30, 2018

Uber and Lyft accused of using cheap and inadequate driver background checks

Both Uber and Lyft have been accused of placing rider safety at risk by using a budget background check service which fails to access the FBI criminal record database. As a result, the checks have missed the criminal records of at least 25 drivers …

Uber Stories July 31, 2018

Lyft offers $550 credit to prove city-dwellers can live without a car

Ride-share companies often suggest that their services mean people no longer need to own a car, and Lyft is aiming to prove it – by offering a $550 credit to ditch private car usage for a month …

Uber Stories July 27, 2018

Ride-sharing services like Uber and Lyft making car congestion worse, not better, says study

One of the claims made by ride-sharing services like Uber and Lyft is being challenged by a new report, which suggests that they make congestion worse, not better …

Uber Stories July 16, 2018

Uber rolling out two new(ish) ways to make it easier for your driver to find you

Uber makes it easy for your driver to get close to your location, but there are times when that last few hundred feet can be a major hassle …

Uber Stories July 13, 2018

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To improve the safety of both its customers and its drivers, Uber is now pushing out a more aggressive background check program to ensure drivers are fit for the job.

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Uber Stories June 25, 2018

Uber gets partial win in court case; gets London license for 15 months

Update: The company has been granted a temporary extension of its license to operate in London, valid for 15 months. It will have to demonstrate improvements within that time to apply for a normal 5-year renewal.

Uber was banned from operating in London back in September of last year, but immediately launched a legal appeal which allowed it to continue on a temporary basis until a court ruled on the matter …

Uber Stories June 19, 2018

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Regular Uber users will know that the same journey can be charged at quite different rates, depending on demand for rides and how many drivers are available in the area to provide them …

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Uber Stories May 29, 2018

Uber 911 ‘panic button’ goes live in the USA to help address safety concerns

Uber hasn’t always had the best reputation when it comes to safety. In the UK, the company was threatened with being banned after concerns about poor driver vetting and handling of serious complaints, and there have even been reports of drivers assaulting passengers

Uber Stories March 1, 2018

Cautionary tale: Drinking and Ubering could cost you $1600

While taking a taxi, Uber, or even Lyft when you’re drunk is generally a good idea, it doesn’t prevent every poor decision. A drunk man by the name of Kenny Bachman took a ride ‘home’ to his house in the suburbs of Philadelphia. The issue is he was no longer in Philadelphia.

Uber Stories February 21, 2018

Uber launches first new service in three years, and it requires you to walk …

Uber has announced the US-wide rollout of its first new service in three years: a next-level version of its ride-sharing service UberPool, called Express Pool …

Uber Stories January 26, 2018

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Seems it’s not a good time for ride companies. Following a whole series of allegations of questionable practices at Uber – some of them relating to abusing customer data – similar claims are being made about ride-sharing company Lyft

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Uber Stories January 11, 2018

Uber had secret program called ‘Ripley’ that would nuke entire office’s electronics to thwart police raids

Uber is reported to have used remote shutdowns of computers to thwart police raids. It is said to have ‘routinely’ used the system more than 20 times between spring 2015 until late 2016, in places as far afield as Canada, Brussels and Hong Kong …

Uber Stories January 4, 2018

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According to a new report from Bloomberg, Uber cofounder and former CEO Travis Kalanick is looking to sell almost a third of his shares in the ride-hailing company. Such a sell would net Kalanick roughly $1.4 billion…

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Uber Stories December 16, 2017

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As part of its ongoing litigation with Alphabet’s Waymo self-driving unit, a new letter from Uber’s former manager of global intelligence makes startling accusations towards the ride-hailing company. The letter alleges that Uber engaged in a series of surveillance activities and corporate espionage…

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Uber Stories November 21, 2017

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Uber today has officially disclosed a massive data breach that affected some 57 million users. As noted in a report from Bloomberg, the breach originally occurred in October of 2016, with Uber working to conceal it for a year…

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Uber Stories November 20, 2017

Uber makes it easier to connect with drivers with live location sharing & expanded beacon rollout

If you’ve ever experienced problems meeting up with your Uber driver, the company has today announced a couple of initiatives designed to make it easier …

Uber Stories October 26, 2017

Uber rolling out an app update to offer multiple destinations with bill-splitting

Uber is rolling out an update to its iOS and Android apps that allows you to specify multiple destinations. The existing bill-splitting feature also integrates with it when you’re using the facility to drop multiple people home at the end of a night out …

Uber Stories October 25, 2017

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Uber, as it continues to refocus and regain customer trust amid a string of public mishaps, today announced that it is teaming up with British bank Barclays on a branded credit card. The card, which consumers will be able to apply for beginning next month, offers rewards for purchases at restaurants, hotels, and Uber rides, as well as a few other perks…

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Uber Stories October 5, 2017

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Uber’s head of security communications has today announced that the company is removing access from its iOS app that may have allowed the company to record a user’s display unknowingly. Security researchers had noticed that Uber was given access to these private APIs by Apple, an unprecedented move from the security focused company.

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Uber Stories September 25, 2017

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Update: Make that four approaches … CEO Dara Khosrowshahi  has also written a letter of apology to Londoners for the company’s failings.

We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change […] We won’t be perfect, but we will listen to you; we will look to be long-term partners with the cities we serve; and we will run our business with humility, integrity and passion”.

Uber is trying three separate approaches to overturn a decision not to renew its operating license in London when it expires on Saturday …

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Uber Stories September 22, 2017

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Uber has been told by London’s taxi regulatory authority that it will not be renewing the company’s license to operate when it expires in just over a week’s time.

Transport for London (TfL) says it concluded that the company was ‘not fit and proper to hold a private hire operator licence,’ citing four reasons …

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Uber Stories August 29, 2017

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Uber attracted a great deal of criticism last year when it started tracking the location of customers even after their rides had ended. While the tracking was said to last for only five minutes, some riders reported that it appeared to be tracking them for days or even weeks after their rides.

The company offered an explanation for this the following day, but many were still unhappy that they were forced to choose between never allowing the app to track their location (which would make it next to impossible to use) or allowing it at all times. Uber says that it is now fixing the problem …

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Uber Stories August 10, 2017

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Uber is rolling out an app update that introduces a new chat feature, allowing riders and drivers to send messages to each other from within the app. Previously, communicating with the driver required a phone call or text message …

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Uber Stories June 27, 2017

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Uber has been in the news for numerous reasons over recent weeks, most of which are certainly not positive and center on multiple controversies related to sexual harassment. Today, however, the company is rolling out a new feature that it hopes will help it expand its ride-hailing reach to those without a smartphone…

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Uber Stories June 21, 2017

Uber founder Travis Kalanick out as CEO following multiple controversies

Uber founder Travis Kalanick resigned from his role as CEO overnight, The New York Times reports, following shareholder pressure and months of controversies. Despite Kalanick giving up his role as CEO, the Uber founder will remain on the company’s board of directors.

Uber Stories June 20, 2017

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Uber has today announced the addition of tipping along with 7 more updates to how it handles earnings for its drivers. This announcement is the first of many changes the company is looking to implement as Uber shared its “180 Days of Change” campaign in an email to drivers as well as a press release.

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Uber Stories June 6, 2017

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[UPDATE: Uber has confirmed the news…]

It was reported Friday night that Apple Music exec Bozoma Saint John was planning to leave the company one year after her widely praised on stage debut at WWDC 2016. Saint John drove Apple Music’s marketing effort after joining the company through Apple’s Beats acquisition. Now TechCrunch reports that Bozoma Saint John’s next role will be at Uber…

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Uber provides free rides to polling stations for wheelchair users in three UK cities

With Britain going to the polls in a national election on Thursday, Uber is playing its part in trying to ensure everyone is able to vote. The company is offering free rides to polling stations to wheelchair users in three UK cities.

Uber Stories May 10, 2017

Uber now allows you to save custom locations other than home and work

Rolling out today, Uber is making it easier for you to remember destinations other than your home and work addresses with Saved Places. Whether you visit a particular friend or relative’s house, restaurant, or even a park fairly often, it can get annoying trying to remember the exact address when hailing an Uber. Now, these saved locations can be saved as a shortcut…

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