Skip to main content

How to get a refund for the App Store or iTunes

One of the most underrated, and frankly hidden things from users is the ability to get a refund on iTunes or App Store purchases. This is especially important for games or apps that may be misleading and don’t function the same way the screenshots/description says it does.

Follow along to learn how to get a refund for the App Store or iTunes….

How to get a refund for the App Store or iTunes

  1. Find your receipt in your email. (This usually is labeled “Your receipt from Apple.”
  2. Inside the email, find the Report a Problem link next to the purchase you’d like to get a refund on.
  3. You’ll be redirected to Safari. Enter your Apple ID and password. Type in your 2FA code if need be.
  4. Tap the Choose Problem dropdown, and select the issue from the menu.
  5. Tap Submit.

Now, this won’t work 100% of the time as some developers opt out of giving refunds. In those cases, you may need to contact Apple Support through their channels to get it sorted. Refunds typically take 3-5 business days to complete, sometimes longer depending on how busy it is.

For more help getting the most out of your Apple devices, check out our how to guide as well as the following articles:


Check out 9to5Mac on YouTube for more Apple news:

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel