Apple Retail Overview Updated March 29, 2021

Apple Retail

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1,257 'Apple Retail' stories

September 2010 - May 2021

Apple operates 511 retail stores in 22 countries across the globe. Under the direction of Deirdre O’Brien, Apple Stores are staffed by more than 70,000 team members and 3,000 Creative Pros. Here’s everything you need to know about Apple Retail including COVID-19 status, new store openings, and the latest news.

COVID-19: Changes to the Apple Store experience

Wondering about the status of your local Apple Store? Check out our COVID-19 Reopening Tracker, which includes a full map of open stores, health and safety procedures, and all the information you need to know before your visit.

Apple Stores: What makes them unique?

Beyond their award-winning architecture and landmark designs, Apple Stores are known for their focus on education and creativity. Over 250,000 free Today at Apple sessions were offered to the community each quarter prior to the pandemic. New stores are designed with a Video Wall and gathering area for Today at Apple known as the Forum. Older “classic” locations are being upgraded to accommodate the same experience.

Hours and locations: Where can I find details about my local Apple Store?

Apple’s website has a great tool for finding nearby locations and store hours; just type in your address or zip code to get started. You can learn more about the design and details of Apple Stores at The Apple Store Glossary.

Apple Store appointments: How can get I help?

If you’re having a problem with your device or want to shop with a knowledgeable Specialist, take the time to make an appointment before your Apple Store visit. If you need to make a Genius Bar appointment or contact Apple Support, visit Apple’s website. To schedule a shopping session, visit this link or open the Apple Store app.

The latest store openings and upgrades

Share your experience

If you attend a store opening, spot something interesting, or attend a great Today at Apple session, we’d love to see and share your photos with readers.

Apple Retail Stories May 2, 2021

MacArthur Center Apple Store permanently closes May 14

Apple announced today that its MacArthur Center store in Norfolk, Virginia will permanently close on May 14. The store’s impending closure was confirmed in late February, but a final date was not disclosed at the time.

Apple Retail Stories April 30, 2021

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Starting today, AirTag and a collection of matching accessories are available to purchase and try hands-on at Apple Stores that have fully reopened. If you’re unable to visit an Apple Store location, augmented reality experiences allow you to compare Apple-designed AirTag accessories and discover Precision Finding from home.

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Apple Retail Stories April 21, 2021

Today at Apple New World
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“The sessions have been like tiny art galleries.” Han, a Creative Pro at Apple Carnegie Library, summed it up best in a discussion with illustrator Ohni Lisle on April 14. The event was the 19th of 21 virtual sessions held over the past 12 weeks thanks to a partnership between Today at Apple and It’s Nice That. Through those tiny galleries, more than 20 leading artists and a global audience of creatives shared profound ideas for a post-pandemic world.

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Apple Retail Stories April 16, 2021

apple store open doors
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On March 13, 2020, Apple closed all of its retail stores outside of Greater China in an effort to slow the spread of COVID-19. As regions around the world ease and impose new restrictions, Apple reopens stores with additional safety procedures and temporarily recloses other locations. In the US, each state has responded differently to the virus, which may leave you wondering: is my Apple Store open?

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Apple Retail Stories April 15, 2021

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Apple will mark Earth Day this year with virtual creative sessions hosted in collaboration with artist and author Oliver Jeffers. Families and individuals can sign up for two live events on April 22.

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Apple Retail Stories April 13, 2021

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Diogo Rau, head of engineering for Apple Retail, is leaving the company after 10 years, the executive wrote on his LinkedIn page. According to Rau, he will now become senior vice-president and chief information and digital officer at Eli Lilly.

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Apple Retail Stories April 10, 2021

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Apple will soon open a new retail store The Bronx, New York City’s northernmost borough. On Friday, Apple publicly posted job openings for the new location on its Jobs website, inviting candidates to apply.

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Apple Retail Stories April 9, 2021

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Today at Apple creative sessions are returning to Beijing with the in-store energy people love. Starting this month, customers can visit the new Forum at Apple Sanlitun and hear from local artists, photographers, musicians and developers.

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Apple Retail Stories April 2, 2021

All Apple Stores in France closing
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All Apple Stores in France are closing from tomorrow as the country returns to a stricter lockdown. Previously, some flagship stores in the center of the city had remained open, while those in shopping centers have remained closed since the end of January.

Although France tomorrow enters its third national lockdown, the move by Apple is actually a voluntary one …

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Apple Retail Stories March 29, 2021

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In the heart of Music City, the rhythm never stops. Singing and spirited nightlife are the drumbeat to a melody of visitors, residents, and artists sharing their love of music.

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Apple Retail Stories March 22, 2021

Apple Fifth and Broadway
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Apple is coming to the heart of Music City with a bright new store at Fifth + Broadway. Apple Downtown Nashville opens March 29 in the cultural hub of the city.

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Apple Retail Stories March 19, 2021

Apple Arcade Icons
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Over the past four months, Apple has been revamping its retail stores across the world with a series of interactive demos that spotlight Apple subscription services. Collectively, the new displays fundamentally change the customer relationship with the Apple Store and represent a significant evolution of Apple’s retail experience.

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Apple Retail Stories March 9, 2021

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New displays rolling out to Apple Stores across the world highlight the Apple Music catalog and give AirPods Max a true home. You can preview the display yourself with an interactive augmented reality model.

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Apple Retail Stories March 1, 2021

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Apple Fritz Farm opened today in Lexington, Kentucky. The new store is located at The Summit at Fritz Farm shopping center and replaces Apple Fayette Mall.

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Every Apple Store in the United States is open for the first time in nearly a year. It was 353 days ago — March 13, 2020 — that Apple closed all of its retail stores outside of Greater China.

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Apple Retail Stories February 26, 2021

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South Korea’s second Apple Store is now open, and customers from Seoul lined up Friday morning to be among the first inside.

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Apple Retail Stories February 25, 2021

Apple confirms MacArthur Center store in Norfolk will permanently close

Apple MacArthur Center in Norfolk, Virginia will permanently close in the near future. The store originally opened in September 2006.

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Apple is now offering prescheduled support from sign language interpreters at hundreds of its retail stores in nearly a dozen countries. The service is provided to customers by appointment at no cost.

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Lexington, Kentucky’s Apple Store is headed for greener pastures. Apple Fayette Mall will close from February 26 and move to a brand new space in The Summit at Fritz Farm on March 1 at 11:00 a.m.

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On February 18, hundreds of creatives from across the world joined the teams from Apple, It’s Nice That, and Studio Dumbar to build a collaborative world map animated with iPads, iPhones, and Macs. The interactive map is now available to explore.

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Target is planning to expand its focus on Apple products. The retailer announced today that it will open “Apple shopping destination” experiences in retail stores around the United States, while also overhauling the experience of buying Apple products from the Target website.

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Apple Retail Stories February 23, 2021

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Apple’s second store in South Korea will celebrate its grand opening on February 26 at 10:00 a.m. The store was first announced last November on Apple’s website as coming soon.

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Apple Retail Stories February 22, 2021

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Apple welcomed customers to the all-new Apple Cherry Creek in Denver, Colorado today. The new store has a beautiful design unique to Denver with panoramic views of the city.

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Today at Apple is bringing more of its free creative sessions online for anyone to attend. Beginning in March, Product Skills sessions covering the basics of iPhone, iPad, and Mac will be available in a new virtual format.

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Apple Retail Stories February 20, 2021

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Apple Pioneer Place in Portland, Oregon will reopen this coming Monday, February 22 at 11:00 a.m., according to a message posted by Apple. It’ll be the first time the store is open to customers in 267 days.

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Apple Retail Stories February 19, 2021

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Apple Cherry Creek in Denver, Colorado is reopening in an all-new space with an incredibly unique design on February 22 at 11 a.m.

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Apple Retail Stories February 15, 2021

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North Carolina’s first Apple Store has a new look and a new location. Apple Southpoint in Durham reopened today with Apple’s latest design.

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Apple Retail Stories February 13, 2021

Apple Southpoint
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An all-new Apple Southpoint in Durham, North Carolina will open to customers on February 15 at 11 a.m.

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Apple Retail Stories February 12, 2021

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Apple is reintroducing in-store shopping appointments at many US Apple Stores that have been operating as Express storefronts. Other temporarily-closed locations are reopening for pickup of online orders.

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Apple Retail Stories February 8, 2021

HomePod mini Avenue in an Apple Store
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Apple’s tiny speaker is getting a big spotlight at Apple Stores, with new displays that turn it up to 11 — or in this case, 17. A wall of 17 HomePods fills the latest Avenue in select stores. You can experience it for yourself today at home.

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Apple Retail Stories February 7, 2021

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A new report from The Telegraph this weekend claims that Apple Store suppliers have been “forced” by the company to accept more stringent terms to sell their products in Apple Stores and on the Apple Online Store. Suppliers cited in the report describe being “squeezed” by Apple through these new terms.

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Apple Retail Stories February 1, 2021

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Apple is celebrating Black History Month in Apple Stores across the world with displays highlighting the Apple Watch Series 6 Black Unity Collection. The collection of limited-edition watches and bands became available in stores on February 1.

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Apple Retail Stories January 28, 2021

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In 2011, Apple reversed the direction of scrolling with Mac OS X Lion. It was a point of no return. iOS popularity was accelerating, and the Mac had to adapt. Apple included a scroll direction toggle to smooth the transition. Some people loved the change and longtime Mac users expressed frustration, but one thing was immediately clear: computers had evolved, and there was no going back.

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Apple Retail Stories January 26, 2021

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Apple is collaborating with design and art publisher It’s Nice That to celebrate the role of creativity in rebuilding a better world. More than 20 top artists and designers will share skills and inspiration during the virtual series titled New World.

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Apple Retail Stories January 22, 2021

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The vibrant George Floyd mural surrounding Apple Pioneer Place in Portland, Oregon will live on under the care of nonprofit Don’t Shoot PDX. Apple donated the community artwork in hopes of preserving the sprit of 2020’s social and racial justice protests.

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Apple Retail Stories January 21, 2021

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Apple has updated Apple.com with an all-new gift guide for Valentine’s Day shoppers. The gift guide is interactive and lets you shop for specific types of people such as “lovers of photography” or “lovers of music.”

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Today at Apple and Made in LDN are again teaming up with the creative arts youth space Spotlight to help young musicians launch their careers in the music industry. The Music Revival series will offer virtual creative sessions from February 10 to June 30.

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Apple Retail Stories January 17, 2021

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Characters from your favorite Apple Arcade titles are the stars of larger than life displays in Apple Stores around the world. The new interactive demos debuted this past week and are powered by a QR code-based experience. 

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Apple Retail Stories January 14, 2021

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Apple is temporarily closing its Washington, D.C. retail stores ahead of the United States presidential inauguration. Five stores in the Washington metro area will close through at least January 21 in the interest of employee safety and well-being. 

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Apple Retail Stories January 4, 2021

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In the 11 months since Apple began taking precautions against COVID-19, the world has come to recognize Apple Stores as the gold standard of retail health and safety. Most customers understand Apple’s safeguards and trust they’ll find a careful environment when they visit a store. One small change could help additional customers and Apple’s own teams have more successful experiences.

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Latest lockdowns close remainder of UK Apple Stores

Apple has temporarily closed its 18 open retail stores in the UK following a new round of tough lockdowns in England and Scotland.

Apple Retail Stories December 28, 2020

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Apple is kicking off 2021 on a positive note by resuming Today at Apple sessions at Apple Stores across Australia, Japan, and Singapore. Select locations will begin in-store programming again starting January 11.

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Apple Retail Stories December 25, 2020

Apple’s holiday return policy and how to return a gift

Did someone get you a present from Apple, but it’s not quite what you wanted? Read on for a quick look at Apple’s 2020 holiday return policy, and how to return a gift.

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From December 13–24, thousands of 9to5Mac readers and creatives discovered the work of 56 artists and teams creating in nearly three dozens cities across the world. The 12 Days of Apple Stores wouldn’t have been possible without your support and creativity. As a thank you, enjoy these festive wallpapers for your Home Screen.

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Apple Retail Stories December 23, 2020

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Apple says it is planning to preserve the panoramic George Floyd mural surrounding Apple Pioneer Place in Portland, Oregon. The artwork, which has become emblematic of Black Lives Matter activism in 2020, will be donated at a later date.

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Apple Retail Stories December 22, 2020

apple fitness plus avenue
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Apple Stores are motivating customers to try Apple Fitness+ with dynamic new displays and a curated selection of third-party workout equipment. The new fixtures rolled out to select Apple Stores today and highlight the seamless integration between Apple hardware and the subscription service.

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Apple Retail Stories December 21, 2020

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Young creatives in London made the best of a quarantine summer with Today at Apple and Made in LDN, the ongoing program that brings new opportunities to aspiring artists. To wrap up the year, Apple and the Mayor of London’s Office are celebrating youth creativity with short films that document Made in LDN virtual sessions.

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Apple Retail Stories December 19, 2020

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New COVID-19 restrictions and worsening outbreaks have compelled Apple to temporarily close nearly one fifth of its retail stores during one of the busiest shopping weeks of the holiday season. 95 Apple Stores across the globe have reclosed since Monday, December 14.

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