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Apple Music down for some users [Update: Now Apple Card, Apple support too]

Apple Music is not working for some users this morning. While many are complaining about the trouble on Twitter and elsewhere, Apple hasn’t officially acknowledged the downtime yet. In the meantime, try this tip to try and fix it.

Update 12:45 pm PT: Apple has updated its System Status page. Interestingly, it shows downtime for Apple Card now but not for Apple Music or Apple Support.

Apple says “Some users may be unable to pay their Apple Card bill using Apple Cash” and “Some users may not be able to use all Apple Cash features. Purchases made with Apple Cash will continue to be unaffected.”

Update 12:00 pm PT: Along with the trouble with Apple Music today, reports of Apple Support being down have popped up on Down Detector.

Apple still hasn’t shared details about the issues on its System Status page.


9to5Mac readers and many on Twitter shared this morning about Apple Music not working. While many complaints were more general about the issue, some noticed that it seemed to be isolated to Apple Music being broken while using a cellular connection.

The Apple Music downtime also appeared on Down Detector. One spike occurred just a few hours ago, and reports have slowed down since then. But many people are complaining in the last hour on Twitter about the issue.

Are you seeing trouble with Apple Music this morning? Have you tried using WiFi to see if that fixes it? Share in the comments!

As for Apple’s System Status page, here’s how it looked as of 12:45 pm PT:

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Avatar for Michael Potuck Michael Potuck

Michael is an editor for 9to5Mac. Since joining in 2016 he has written more than 3,000 articles including breaking news, reviews, and detailed comparisons and tutorials.