Apple announces replacement program for 3TB hard drives in some iMac models

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Apple today announced a replacement program for the 3TB hard drive included in some 27-inch iMac models due to a concern that some of the components “may fail under certain conditions.” Apple doesn’t mention a specific product number, but notes that affected machines would have been sold between December 2012 and September 2013, which would apply to Apple’s late 2012 iMac model.

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Apple notes that it is contacting iMac owners that may be affected, but users can also manually submit a claim through the company’s webpage announcing the replacement program.

Apple said it “recommends replacing affected hard drives as soon as possible” and customers can take advantage of the program through Apple retail stores, authorized service providers, or tech support channels.

Apple adds that “the program covers affected iMac models until December 19, 2015 or three years from its original date of sale, whichever provides longer coverage for you.”

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Comments

  1. doctrsnoop - 8 years ago

    imo there should not be spinning drives in any Mac with hard to replace locations.

  2. vtcajones - 8 years ago

    I literrally just had my 3TB hard drive for this model replaced last week…

    • guacho8 - 8 years ago

      Check the link and see if your computer is part of the program.. might get a refund

  3. squuiid - 8 years ago

    No doubt these are Seagate drives. I’d put money on it.

  4. IanP - 8 years ago

    Had the drive in my late 2012 iMac replaced in March under Apple Care.

    Wish I could have afforded a bigger SSD at the time rather than a Fusion Drive setup.

  5. Frans van der Geest - 8 years ago

    You should also see this discussion, it happened to me today as well: hard snap an gone was my tilt!
    https://discussions.apple.com/thread/5717518

    No word on this by Apple so far…

  6. elvinloftin - 8 years ago

    Ultimately Apple determined that many of 3TB hard drives used in 27-inch iMac system files under certain conditions. These systems were sold between December 2012 and September 2013. For that apple launched the iMac (27-inch) 3TB Hard Drive Replacement Program. If you’re having problems with that drive, Apple will replace it for free. Apple has contacted iMac owners who registered their iMac with a valid email address. If you did not register, you may register at this link – https://www.apple.com/support/imac-harddrive-3tb/

Author

Avatar for Jordan Kahn Jordan Kahn

Jordan writes about all things Apple as Senior Editor of 9to5Mac, & contributes to 9to5Google, 9to5Toys, & Electrek.co. He also co-authors 9to5Mac’s Logic Pros series.